PRINCIPLES of PATIENT RIGHTS TOBB ETU Hospital Created: 2016-02-16 12:46:36
View Count: 8366


General Service Principles: justice and fairness, equality, sustainability of the services, privacy, respect and comfort, visitors and attendant...


Patient Rights

General Service Principles

Justice and Fairness

Pursuant to the principle of justice and fairness, you have the RIGHT TO get healthcare services for your needs including activities promoting the healthy life and protective healthcare services.


With respect to the healthcare services, you have the RIGHT TO get equal service irrespective of GENDER, LANGUAGE, RELIGION, RACE, RELIGIOUS SECT PHILOSOPHICVIEW, POLITICAL VIEW AND SOCIO-ECONOMIC STATUS.Sustainability of the service

You have the RIGHT TO have healthcare services as long as you require them.Privacy, Respect and Comfort

You have the RIGHT TO get healthcare services in a clean, noise-free and comfortable environment, should your privacy and personal information are protected as mandated by law and principles of respect, care, attention, good humor, kindness and charitable are met.

Visitors and Attendant

You have the RIGHT TO accept visitors in accordance with the principles and rules specified by our hospital and TO have companion based on the facilities of the healthcare institution, should the primary physician allows to do so.

Having information about the Healthcare Institution and the Healthcare

Healthcare services offered by the hospital. You have the RIGHT TO be informed about scope and conditions of the healthcare services offered, You may have further details about our services and relevant conditions on our web site, introduction brochures or by applying to patient admittance department.

Selecting, Identifying and Changing the Healthcare Institution and the Personnel

You have the RIGHT TO identify, know, select and to be informed about the personnel who will the healthcare services to you. You do have the RIGHT TO select the healthcare facility, should the referral system allows and your medical condition is appropriate.

Avoiding Interventions Not Fulfilling Medical Requirements

You have the RIGHT TO any and all medical procedures not fulfilling the aim of diagnosis, treatment and protection.

The Right Of Consultation And Second Opinion

You have the RIGHT TO to a second institution, organization or individual without concerning about any adverse outcome on your healthcare.

The necessity of medical attention

You have the RIGHT TO for the medical attention required by your medical condition.

Asking for determination of priority

You have the RIGHT TO for having priority healthcare services depending on medical criteria.

Refusing or Discontinuing Treatment

You have the RIGHT TO or discontinue the treatment, which is planned for or actively given to you as long as legal provisions allow to do so.


Consenting and Approving the Treatment

You have the RIGHT TO be informed about the medical procedure and to give your consent and permit the treatment before any medical procedure is done, excluding the medical emergencies.

Diagnosis, Treatment and Care in Concordance with Medical Requirements

You have the RIGHT TO have diagnostic, therapeutic and healthcare services in accordance with the contemporary medical knowledge and technology.

The Right of Application, Claim and Complaint

You and your relatives have the RIGHT TO claims and complain and to request solutions for your complaints throughout the healthcare process. You may notify your satisfaction or dissatisfaction using printed satisfaction questionnaire forms or on-line forms or you may verbally apply to the patient rights department. Your complaints will be addressed by Patient/Relatives Rights and Service Ethics Committee.

Your Safety and Security

You have the RIGHT TO healthcare services in a safe and secure environment You may notify all conditions possibly threatening your security and your requests on possible security measures to the security chief of the hospital throughout your hospitalization period. You may ask healthcare providers to submit institutional identity cards whenever you are offered healthcare service. You may call security if identity card is not submitted. For your belongings, you may use the safe box, of which instructions of use are explained to you, if you had brought valuable belongings with you. If you have valuable belongings, which you want to deliver to the security department, please call the nurse.

Religious Beliefs and Needs

You have the RIGHT TO religious duties in accordance with the facilities of the healthcare institution. Place of worship You may use elevators to reach the place of worship, which is located at B1 floor of the hospital. For worshipping, please ask the nurse for holy books, prayer rug, prayer beads, headscarf and all other needs. For salaat; The compass showing Qibla is found in the drawer of the cabinet in your room. Need to religious affairs officer - The Patient Services Department will fulfill your need, if you need religious affairs officer.Informing patient about the health status

You have the RIGHT TO request written and verbal information about following issues; Your health status and course and outcomes of your disease, Planned medical procedures, their benefits, Possible risks, Alternative treatment options, and Negative outcomes if you refuse the treatment. If you request, you will be provided a copy of your edical records.

Informing patient about the scientific research(es)

Our hospital does not allow clinical study, clinical research and clinical trial on or with human study subjects.

Confidentiality of Personal Details and Disclosure Rules

Pursuant to the Article 23 of Patient Rights Regulation, information derived from healthcare services may not be disclosed, unless laws allow or require to do so. Confidential details about the patient can be disclosed only with your consent (confidential personal details and confidential details about your health status can be disclosed to other parties after your consent is obtained), in case of medical necessity (the details can be shared among healthcare professionals in order to enable your medical care during your healthcare services; or they can be shared depending on court orders or pursuant to the Article 47 of Statutory Decree No. 47 issued by Ministry of Health, Republic of Turkey, and also pursuant to the Article 78 of Social Insurances and General Health Insurance Order (Law No. 78) and finally, the details can be disclosed to the private health insurance companies as directed by insurance contracts.

Mercy killing (euthanasia)

Euthanasia is prohibited by Article 13 of the Patient Rights Regulation (as issued in the official journal No. 23420, August I, 1998, pp.66-76). The right of life cannot be waived depending on medical reasons or for any reason whatsoever. Life of anybody cannot be ended even if it is requested by the patient or the legal representative.

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